PRIVACY POLICY

Tagra Shoes, a brand from TATA International Limited, hereinafter referred to as “Company”, “Tagra” “We”, “Us”, “Our” and terms of similar meaning) owning and operatingdfg the website “www.tagra.in” (“Site” or “Website”) is committed to protecting Your privacy. We value the trust You placed in Us and that’s why We insist upon the maintenance of the highest standards for securing transactions; and protecting and ensuring customer information privacy. By using Our Site, you (any person submitting any data to Us or Our agent or the Site, hereinafter referred to as “You”, “Your” as applicable) accept this privacy policy along with any amendments or modifications as may be made from time to time (“Privacy Policy”) and thereby expressly consent to Our collection, use and disclosure of Information (as defined below) in accordance with this Privacy Policy. If You do not wish to provide any Information as may be required mandatorily to complete the transactions on Our Site, We will not be able to provide the services to You or facilitate the transactions proposed to be conducted by You on our Site (“Products and/or Services”) and this inability by Us to provide the Products and/or Services, will be without any liability to Us and You will not have any cause of action against Us.

This Privacy Policy forms part and parcel of our Terms & Conditions (“T&C”) and is deemed to be incorporated therein in its entirety by reference hereto. In the event of any inconsistency between the T&C and this Privacy Policy, the Privacy Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the T&C.

We reserve the right to modify this Privacy Policy at Our sole discretion without notice and it is your responsibility to review this Privacy Policy periodically and take note of all the changes, if any, to the Privacy Policy from time to time. In the event of any modification to the Privacy Policy, You will be deemed to be governed by the terms of such modified Privacy Policy, as comes into effect from time to time.

If you have any comments or suggestions, please reach out to us at info.www.tagra.in

TYPE OF INFORMATION COLLECTED

Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows Us to provide services and features that most likely meet your needs and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal, non-personal and other information and correspondences from you that we consider necessary for achieving this purpose as detailed below (such information and correspondences hereinafter collectively referred to as “the Information”).

Personal Information: In order to provide our full range of Products and/or Services, we may obtain via your usage of the Site and/or collect the following types of personal information from you (as applicable) including but not limited to

  1. Your Name 
  2. Postal address/ email address;
  3. Gender;
  4. Status – married, single, divorced;
  5. Details of your family members;
  6. Your feet size and preferences;
  7. Personal shopping habits and practices;
  8. Knowledge of the Website;
  9. Frequency of internet usage
  10. Your occupation;
  11. An account password;
  12. Telephone number/;
  13. Mobile number;
  14. Previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history;
  15. Collectively referred to as “Personal Information”). Please note that the above list is not an exhaustive list and is only an illustrative list and this listing is without prejudice to our right to seek further Personal Information, as may be required for the provision of the Products and/or Services by Us to You.

Note: Personal Information excludes:

  1. information that has been made anonymous so that it does not identify a specific person;
  2. permanently de-identified information that does not relate or cannot be traced back to You specifically;
  3. non-personal statistical information collected and compiled by Us and;
  4. Any content on the Site shared by users, customers or visitors to Our Website (“Users”) via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as Personal Information and is not subject to the terms of this Privacy Policy.

We will not be responsible for the accuracy or filteration of any of the content posted on Our Website by any User, however, we will be entitled to remove any content posted by any User on Our Site which We, in our sole discretion, consider offensive, discriminatory, racist, defamatory or inappropriate in nature. You may only send us your own Personal Information or the information of another data subject where you have their permission to do so.

Non-Personal Information: You can visit the Site and browse without having to provide any Personal Information. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. When you visit the Site, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify you personally.

Automatic Information – We receive and store certain types of information whenever you access our Site. We use “cookies” (small file containing a string of characters that uniquely identifies Your browser) and we obtain certain types of information when your web browser accesses the Site or advertisements and other content served by or on behalf of TAGRA on other websites. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our Products and/or Service by storing user preferences and tracking user trends.

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. 

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by Tagra.in only and does not cover the use of cookies by any advertisers.

Mobile: When you download or use our Site through your mobile, we may receive information about Your location and Your mobile device, including a unique identifier number for Your device.

 User communications – When you send emails or other communications to us, we may retain those communications in order to process Your inquiries, respond to your requests and improve our Products and Services.

USE OF INFORMATION:

We only collect User information as required to conduct our business and to enable us to provide the best services to our Users. We process the Information in any one or more of the following manners:

  • To process your request for Products and/or Services and such information is sharable with our subsidiaries, affiliates and partners which are also involved in delivering the Products and/or Services to you as a customer in your buying process.
  • We use some of the Information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across Users to compile statistical and demographical profiles for our business and marketing activities.
  • We use the Information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.
  • Cookies would be used to provide a customized experience to Our Users such as identifying recently viewed items (of interest to the User) as well as implementing wish list and cart features.
  • We use session log and traffic flow information to understand how Users are interacting with Our Site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.
  • We use IP address, traffic sources, user navigation across the Site, browser and OS information etc. to measure overall Site performance in terms of number of Users, User engagement, time spent by Users on the Site etc.
  • To enforce our T&C and/or this Privacy Policy;
  • To contact you;
  • To avoid fraud and other prohibited or illegal activities;
  • To protect the security or integrity of Our business, Products and/or Services and other Users
  •  To publish any testimonials or reviews that You may have provided on the Site;

To Comply with Legal Requirements: We may disclose Information, in good faith,  wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request or to respond to or comply with a subpoena, other legal or administrative process or law, rule or regulation, or to initiate or defend a legal action relating to the Site; (b) enforce applicable T&C, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, abuse, unlawful use, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of TAGRA, its Users or the public as required or permitted by law; and

  • We may disclose personally identifiable information to our independent contractors, service providers and/or vendors who assist us in performing internal business functions and/or provide other services necessary to the operation of Our business and/or the Site. 
  • Additionally, in the event of a audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceedings), We may share/transfer/assign the Information We have collected to the relevant third party. 
  • We shall be entitled to retain Your Information for our record for  as long We reasonably require it for legal or business purposes, after the deletion of Your Account with us and such Information shall be used by us only in consonance with this Privacy Policy. In determining data retention periods, We take into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need the Information, we securely delete or destroy it.

UPDATING YOUR INFORMATION

You may update or modify your Information. You may delete your registered account at any time subject to confirmation by email from us. Deletion will be effective from the date of communication of such confirmation of deletion by us to you.

SECURITY

We use reasonable security measures to protect Information from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Information. These security measures help ensure that Information is safe, secure, and only available to you and those to whom you have granted access including but not limited to us, our business partners and authorised third parties. We store the Information on our servers or on the servers of our third-party service providers, such as IT systems or hosting service providers. We host our Site in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. The foregoing is subject to your compliance with the following:

 THIRD PARTY

In addition, the Site may occasionally contain links to Third-Party sites (“Third-Party Website”), which you are entitled to browse/ visit at your sole discretion and which may result in Your premature exit from Our Site. Display of any such links on the Website is not to be considered a recommendation by us to you of such Third- Party Website, its contents therein nor any products/ services offered therein and you will enter the same at Your own discretion and voluntary choice and such visit to such Third-Party Website will be governed by the terms and conditions contained on such website as well as the privacy policy therein.

We are not responsible for the content of these Third-Party Websites or for the security of Your Information when you use the Third Party Websites. These Third-Party Websites may have their own privacy policies governing the storage and retention of your Information that you may be subject to. They may collect information such as your IP address, browser specification, or operating system. This Privacy Policy does not govern any information provided to, stored on, or used by these Third-Party providers and Third-Party Websites. We recommend that when you enter a Third-Party Website, you review the Third-Party Website’s privacy policy as it relates to safeguarding your Information.

We use third-party advertising companies to serve ads when you visit the Site. These companies may use your Information (including but not limited to your name, address, email address, or telephone number) about your visits to the Site and Third-Party Websites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that we are not be liable for the information published in search results or by any Third-Party Website.

WE ARE NOT LIABLE FOR THE PROTECTION OF THE PRIVACY OF YOUR INFORMATION ON ANY WEBSITE OTHER THAN “www.tagra.in”, WHICH PROTECTION IS GOVERNED BY AND IS SUBJECT TO THIS PRIVACY POLICY

YOUR CONSENT

By using the Site and/ or by providing Your Information, You consent to the collection and use of such Information and other information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing information (including Information) related to You with third parties or other business partner/users for the purposes as set out in this Privacy Policy.

 In addition, by registering for an account on the Site and by accessing or using the Site, you give your consent to the collection, use and disclosure of information as disclosed in this Privacy Policy, as revised from time to time. If you do not agree with our policies or practices or you do not consent to the collection, use and/or disclosure of Information as disclosed herein, you are entitled to not access or use the Site or, if you are already a registered user, you should immediately discontinue your use and/or access of the Site. 

You may not access the Website or order Our Products or request Our Services if you do not have legal capacity to conclude legally binding contracts. 

GRIEVANCE OFFICER

If you have any grievance with respect to the Site or the Products and Services, you can contact our grievance officer at:

Name

Designation

Email:

SEVERABILITY & SUPERSESSION

If any provision of this Privacy Policy is held to be invalid, illegal or unenforceable by any court of competent jurisdiction, the validity, legality and enforceability of the remaining provisions will not be affected, and the affected provision will be limited only to the extent necessary to bring it into compliance with the law.

ENTIRE POLICY

This Privacy Policy constitutes the entire agreement between You and Us relating to the subject matter of this Policy. Furthermore, this Privacy Policy will be read and interpreted in conjunction with the T&C (which shall mean and include that the terms and/or clauses pertaining Jurisdiction, Limitation of Liability, Indemnity, Arbitration, and such further or other clauses which by their nature are deemed to be a part of this Privacy Policy) and Shipping and Returns Policy. In the event of any inconsistency between the T&C and this Privacy Policy, the Privacy Policy will supersede solely in respect of the manner of collection and protection of Your Information and not in respect of any other clause, term or provision contained in the T&C, and in the event of any contradiction between them in respect of any other terms other than with respect to the privacy of Your Information, the T&C shall supersede.